Last updated: March 1, 2026
1. Your personal data is important to SerperMatrix
SerperMatrix is dedicated to respecting the privacy of the individuals with whom we engage. To that end, we have established this Privacy Policy to explain how we collect, use, and share the personal data of those individuals who visit our website, our prospective clients, and our prospective suppliers.
For any inquiries regarding the collection or processing of your personal data, or for any request to exercise your rights concerning your personal data, you can contact us in writing at any time via e-mail at support@serpermatrix.com.
Cookies are also always processed in accordance with our privacy policy. For further information about cookies and how to manage your cookie preferences, please refer to our Cookie Policy.
2. Who is responsible for the data processing?
SerperMatrix, hereinafter SerperMatrix, we, our, or us, is the data controller for the processing of the personal data of visitors to the SerperMatrix website and for the processing of personal data of its potential customers for its own purposes, specifically the processing in relation to customer relationship management and billing.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. For payment processing and billing-related data, Paddle acts as a Data Controller. You can review their privacy policy at their checkout and website.
The provision of the services offered by SerperMatrix should normally not result in the processing of personal data. In those rare circumstances where the provision of the services of SerperMatrix would lead to the processing of personal data, the customer will act as the data controller and SerperMatrix as the data processor.
3. What is personal data?
Personal data is any information relating to an identified or identifiable natural person. It is enough that the data allows us to establish a direct or indirect link between one or more pieces of data and a natural person.
Personal data does not encompass anonymous or non-personal data, meaning information that cannot be connected with or traced back to a specific individual.
4. What categories of personal data do we process?
SerperMatrix gathers personal data of website users and prospective clients and their employees or directors, as well as prospective suppliers and their employees or directors. If the data we collect is not listed in this privacy statement, we will give individuals, when required by law, adequate notice of which other data will be collected and how it will be used.
Below is also a chart detailing the categories of personal data we collect:
- From visitors to SerperMatrix's website, we only collect website use information.
- From clients, we collect all of the below-mentioned categories of data.
- From suppliers, we collect all of the below-mentioned categories of data.
| Category of personal information | Types of personal information captured by category |
|---|---|
| Website use information | IP number, web pages visited, language preference, geographical location, IP address, operating system, browser type, and any other contact or other personal information that you choose to provide to us via email or other contact functionalities. |
| Contact information and identifiers. | Names, all types of identifiers, and contact details such as e-mail and IP address. |
| Commercial information. | History and records of the products and services you have acquired from or provided to SerperMatrix. Correspondence between you and us when it is sent to a dedicated mailbox or via other electronic communication means, for the purpose of processing account receivable payments and commercial follow-up. |
| Financial Information | Payment-related information, such as card number, bank account, BIC, name on the card, and expiration date. |
| Professional or employment-related information. | Professional or employment-related information, such as a description of current position, job title, employer, and location. |
| System and application access data and activity information. | Where you sign in to SerperMatrix's systems, SerperMatrix will collect information required to access such systems and applications such as System ID, e-mail account, system, passwords, number of credits, and activity information, including access logs and activity logs. |
| Cookies | As outlined above, we also may collect information via cookies. Please see our Cookies policy for more details regarding our use of cookies. |
5. Why do we process personal data and on which legal basis?
We only process your personal data to the extent required for the intended purposes. Fundamentally, SerperMatrix processes your personal data for one overarching goal: we want to provide the best personalized experience when visiting our website and utilizing our services.
The table below enumerates the different purposes for which we process personal data and their respective legal bases.
| Purpose | Legal basis |
|---|---|
| Managing our contractual relationship with you. | Necessary for the performance of a contract to which you are a party. |
| Providing you access to the service in a secure, effective, and user-related manner. | Necessary for the performance of a contract to which you are a party. |
| Managing our customer relationship, for example following up on fee quotes, invoicing, handling complaints that might arise in relation to our services, as well as providing after-sales services. | Justified on the basis of our legitimate interests for ensuring the proper functioning of our business operations. |
| Contacting you if you have requested to be contacted by our company. | Justified on the basis of our legitimate interests for ensuring that you receive an excellent user experience. |
| Operating and managing our business operations including or being part of the provision of our services to our clients. | Justified on the basis of our legitimate interests for ensuring the proper functioning of our business operations. |
| Complying with legal requirements. | Necessary for the compliance with a legal obligation to which we are subject. |
| Defending our legal rights. | Justified on the basis of our legitimate interests of defending our legal rights and protecting our reputation. |
| Monitoring your use of our systems, including monitoring the use of our website and any apps and tools you use. | Justified on the basis of our legitimate interests of avoiding non-compliance and protecting our reputation. |
| Improving the security and functioning of our website, networks, and information. | Justified on the basis of our legitimate interests for ensuring that you receive an excellent user experience and our networks and information are secure. |
| Undertaking data analytics, such as applying analytics to business operations and data to describe, predict, and improve business performance and to provide a better user experience, including the use of AI. | Justified on the basis of our legitimate interests for ensuring the proper functioning of our business operations. |
6. Who has access to your personal data and where is it accessible?
We may transfer personal data to our service providers and professional advisors, public and governmental authorities, and affiliates in connection with the operation of its business, including any potential corporate or commercial transaction. Such third parties may be situated in other countries. Before we do so, we shall take the necessary steps to verify that your personal data will be given adequate protection as required by relevant data privacy laws.
Please note that SerperMatrix uses a number of data processors that collect, store, and process your data. These data processors are service providers that process personal data on behalf of SerperMatrix. We have carefully chosen our processors. The selected processors offer all the appropriate guarantees with regard to technical and organizational security measures regarding the processing of your personal data. All such third-party processors are contractually bound by us to keep your information confidential and can use the information only to perform the service they are providing for us. We may transfer your personal data to our trusted and reputable third-party processors for the following purposes:
- We share your information with third-party service providers that supply services to us, including billing, payment processing, customer service, email deployment, security and performance monitoring, maintaining or servicing accounts, processing or fulfilling orders and transactions, verifying customer information, research, data hosting, auditing, and data processing;
- To protect and defend the legal rights, safety, and security of SerperMatrix, our affiliates, and users, including to protect against fraud and malicious activity; and
- For other business purposes described in this privacy statement or for any other purpose disclosed to you at the time we collect the information or pursuant to your consent.
In order to further grow our business, we may alter the corporate structure of SerperMatrix by changing its legal form. We may also establish, sell, or buy subsidiaries, divisions, or parts of the company. In such transactions, personal data alongside the part of the company to be transferred will be passed on. Every time personal data is transferred to third parties to the extent prescribed, SerperMatrix will ensure that this is done in accordance with this Privacy Policy and the relevant data protection laws.
SerperMatrix operates globally. It is therefore possible for the data to be transferred to and stored in countries outside the European Economic Area. Unless you are otherwise notified, any transfers of your personal data from within the European Economic Area to third parties outside the EEA will be based on an adequacy decision or are governed by the standard contractual clauses. Any other non-EEA related transfers of your personal data will take place in accordance with the appropriate international data transfer mechanisms and standards.
7. How long do we retain your personal data?
Except as otherwise mandated by applicable law or regulatory requirements, we will retain personal data only for as long as it believes is necessary to fulfill the purposes for which the personal data was collected. In general:
- We retain most personal data as long as you have an account with us.
- We may retain your personal data for as long as needed in order to comply with our legal, tax, and contractual obligations or as long as needed in case of threatened or ongoing litigation.
8. Do we use automated decision-making?
Article 22 of the GDPR states that individuals have the right not to be subject to a decision based exclusively on automated processing which produces legal effects concerning them or otherwise significantly affects them. SerperMatrix does not utilize such automated decision-making.
9. What are your rights in relation to your personal data?
Pursuant to the GDPR, each individual, in your capacity of data subject, shall possess the following rights:
- Request access to the personal data we process about you: this right permits you to know whether we hold personal data about you and, if we do, to obtain information on and a copy of that personal data.
- Request a rectification of your personal data: this right permits you to have your personal data corrected if it is inaccurate or incomplete.
- Object to the processing of your personal data: this right permits you to request that SerperMatrix no longer processes your personal data.
- Request the erasure of your personal data: this right permits you to request the erasure of your personal data, including where such personal data would no longer be necessary to achieve the purposes.
- Request the restriction of the processing of your personal data: this right permits you to request that SerperMatrix only processes your personal data in limited circumstances, including with your consent.
- Request portability of your personal data: this right permits you to receive a copy in a structured, commonly used, and machine-readable format of personal data that you have provided to SerperMatrix, or request SerperMatrix to transmit such personal data to another data controller.
The exercise of these rights may be subject to certain conditions and exceptions as provided by the GDPR. In any event, you always have the absolute right to object to the further use of your personal data for direct marketing purposes.
Any request to exercise these rights should be provided to us in writing via e-mail at support@serpermatrix.com. We endeavor to respond to your request within one month of receipt thereof, which may be extended to two months in the event of highly complex or a large volume of demands.
To the extent we rely on your consent as the legal basis for our processing activities, you shall always retain the right to withdraw your consent at any point in time and without prejudice to the lawfulness of the processing based on the consent given prior to its withdrawal.
10. How do we use cookies?
SerperMatrix, similar to many other websites, utilizes cookies. For further clarification around our use of cookies, we kindly direct you to our Cookie Policy.
11. How is your personal data secured?
SerperMatrix endeavors to maintain physical, technical, and procedural safeguards that are necessary to protect the personal data in question. These safeguards are intended to protect your personal data from loss and unauthorized access, copying, use, modification, or disclosure. Currently, SerperMatrix offers, among others, the use of a secure server and all supplied information is transmitted via Secure Socket Layer technology, to be only accessed by those authorized with special access rights.
Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while this website strives to protect your personal data, we cannot warrant the security of any information you transmit to us, and you do so at your own risk. Once this website receives your transmission, we make commercially reasonable efforts to guarantee its security on our systems.
12. Updates
By using our website, we assume that you have read and understood the information regarding the collection, use, and disclosure of your personal data as outlined in this Privacy Policy.
We may modify this Privacy Policy at any time. To see when this Privacy Policy was last updated, please refer to the "Last updated" date indicated at the top of this page. Any changes made to this Privacy Policy will take effect when we make the updated version available on our Website. We will keep you informed of any change to this Privacy Policy through pop-ups on our website or any other relevant method.
You can contact us at any time for more information regarding our privacy policy via support@serpermatrix.com.